At Elegance Carpet, accessible from our digital platforms, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Elegance Carpet and how we use it to deliver our complete home decor and interior improvement solutions across Dubai.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@elegancecarpet.ae or visit our showroom on Naif Rd, near Al Futtaim Mosque, Deira, Al Murar, Dubai, United Arab Emirates.
1. Information We Collect
We collect several different types of information to provide seamless design consultancy, product delivery, and interior installation solutions for your home, office, villa, apartment, or commercial space.
Personal Data
While interacting with our website, requesting interior design quotes, booking measurements, or filling out a contact form, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This includes, but is not limited to:
- Full Name
- Email Address
- Phone Number / WhatsApp Number
- Property / Delivery Address (For site measurement, custom furniture delivery, and installation services)
- Specific Project Requirements (Flooring, carpets, rugs, curtains, blinds, wallpaper, painting, upholstery, bedding, or custom furniture solutions)
Usage Data & Cookies
We may also collect information on how our website is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, time spent on those pages, and other diagnostic data to improve our user interface and experience.
2. How We Use Your Information
Elegance Carpet uses the collected data for various operational, fulfillment, and promotional purposes:
- To process and execute your custom interior orders, site measurements, and design consultations.
- To provide personalized estimates for our flooring, carpet, curtain, upholstery, and custom furniture services.
- To manage logistics, product delivery, and on-site installations at your specified property.
- To provide updates, design confirmations, and support relative to your active projects.
- To send you promotional design lookbooks, trend updates, or seasonal offers (only if you have explicitly opted in to receive them).
3. Data Retention and Safety Protocols
Elegance Carpet will retain your Personal Data only for as long as is necessary to fulfill the operational requirements outlined in this Privacy Policy. We store and use your data to the extent required to comply with our commercial and legal obligations in the United Arab Emirates, resolve potential service adjustments, and protect project records.
We implement standard, secure configurations and encryption models (SSL/HTTPS) across our digital frameworks to safeguard personal details and inquiry submissions against unauthorized access or structural compromises.
4. Disclosure of Data
We values your trust and follow a strict zero-tolerance policy against selling, renting, or sharing your personal details with third-party advertising companies.
We may share your data only under the following strict parameters:
- Legal Compliance: We may disclose your personal data if mandated to do so by UAE regulatory frameworks or in response to direct official inquiries from authorized governmental bodies or courts.
- Verified Operational Partners: We may share necessary delivery data with specialized logistics teams, expert installers, or project delivery personnel to successfully execute flooring, custom upholstery, or furniture installation projects on your site.
5. Your Data Protection Rights
We believe in maintaining complete transparency with our clients regarding data management. As a consumer, you have the explicit right to access your recorded data, request updates or corrections to outdated project files, or request complete removal of your personal information from our system records, provided it does not clash with active commercial transactions or legal preservation mandates.
6. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect shifts in our digital practices or local administrative regulations. Any structural updates will be communicated by publishing the updated version directly on this page with a revised “Effective Date” markers. We encourage you to check back regularly to stay informed.